Frequently Asked Questions
Many of our customers have specific questions about our cleaning services. Here are just a few of the frequently asked questions we hear at Polish and Shine.
How often do you / can you clean?
We offer a range of options to help meet your cleaning needs for example, daily, weekly, fortnight or even a one off clean. Please look at our services page or ring us for a chat
Is there a minimum clean required?
Yes, like many companies we offer a 2 hour minimum clean to ensure you get the correct standard of cleaning
What happens if I change my mind about the package?
Not a problem you can drop us a text or pick up the phone and we can re-arrange the package
What happens if I want to add on an extra service on my next clean?
Not a problem like the above just drop us a text or a call and we will see what we can do
What if I'm not home on the cleaning day?
We can arrange to come to your house and pick a spare key up. The key and house code (if on) will all be left in our safe to ensure its protection and returned to you again as agreed.
Are you ok to use my cleaning products on selected rooms/across the house?
Of course, we are aware that some households like things cleaned a certain way or they may in fact have an allergy which may be triggered by a cleaning product. Just let us know and we can accommodate this.
If I have feedback regarding my clean where can I go to?
At the end of each clean we will leave a feedback card so you can tell us what you liked about the cleaning or if we missed a spot we know for next time
What happens if I'm going on holiday?
Not a problem we can come in and clean whilst your away so you come home to a nice clean house on your return. We can also rearrange your clean to a time that suits you. We also offer a service where we can pick up a few essentials like milk / bread etc you just let us know and it will be waiting for you
What's the cancellation process for my clean
For all cleans of more than our 2 hour minimum we will request a 10% deposit to be paid when making your booking. Your booking will be held for 48 hours and if a deposit has not been received in that time, we reserve the right to cancel the booking.
Cancellations made 7 days or more in advance of the booking will receive a full refund. Any cancellations made within 6 days of the booking may not receive a refund. Please contact us to discuss your options
How can I pay for my cleans?
You can pay by direct debit, bank transfer, PayPal or cash
How do you vet your cleaners within the company?
Each employee will have a DBS check conducted and will sit through a telephone and face to face interview to ensure they meet the needs of our customers. All of our cleaners receive training from our experts and a more experienced member of the team accompanies them on their first cleaning session.
Can I meet my cleaner before a clean?
You absolutely can! Some people like to get to know their cleaners before the job and that is understandable. You can take them through the areas across your house. We can also just have an over the phone conversation and then get to work straight away, whichever is easiest for you!
What happens if the cleaner is sick?
We will contact you as soon as we know and try our very best to send a replacement and if this isn’t possible we will reschedule your clean
How do I change my cleaning days?
If you let us know as soon as possible we can review our cleaners schedules and try and accommodate a change in days
Are you covered with any insurance?
Yes we are fully insured to protect both you and our employees.
Do I have to sign any contracts?
Yes, as a first time customer we will send you documentation detailing what we have agreed and the cost expected. We will also provide our payment details and cancellation policy at the same time